Introduction

When you use Ambulancee (A Venture Of Paybulls Technologies Private Limited) , you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.

This policy describes the information we collect, how it is used and shared, and your choices regarding this information. , which highlights key points about our privacy practices (including what information we collect, when we collect it, and how we use it).

Last Modified : May 25, 2019

Effective Date : May 25, 2019

Android App Permissions

When you use the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app on Android devices with the latest operating system, we’ll ask you for permission to enable certain features when they require additional information from your device. Below you can find more details about why Ambulancee (A Venture Of Paybulls Technologies Private Limited) asks for these permissions and what data is collected. Click on any of the permissions and you'll be directed to Google's official explanation.

Please note, older versions of the Android operating system (before Android M) don’t show users these prompts. Instead, users are shown a list of all the permissions an app requests at the time of installation. The permissions listed below include both those that are surfaced as prompts (in the current operating system) as well as those that are listed to users at install time (on older versions of the operating system).

Identity

find accounts on the device add or remove accounts read your own contact card

These permissions allow Ambulancee (A Venture Of Paybulls Technologies Private Limited) to auto-fill your email address, first name, last name, and phone number from your contact card when you sign up. If you already have a Google Sign-In or Google Wallet account on your device, Ambulancee (A Venture Of Paybulls Technologies Private Limited) can also use these permissions to auto-fill your email address and allow you to pay using Google Wallet. Your email address and encrypted Google Wallet payment profile are shared with Ambulancee (A Venture Of Paybulls Technologies Private Limited) to send you receipts and obtain payments through Google Wallet.

Contacts

read your contacts

We’ll ask you for this permission to access your contacts if you choose to use certain features such as when you refer a friend to Ambulancee (A Venture Of Paybulls Technologies Private Limited), split a fare, or share your ETA.

If you opt in, the app will be able to access the address book on your phone and display the contacts within the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app so you can easily scroll and select the right contact without jumping between apps. Ambulancee (A Venture Of Paybulls Technologies Private Limited) will not share your contacts with anyone else or reach out to any of your contacts on your behalf without your permission.

If you choose not to use this permission, you can manually enter contact information anytime you split fares, share an ETA, refer a friend, or use other social features in the app.

Location

approximate location (network-based) precise location (GPS- and network-based)

You'll see a request to access your location information when you sign up for Ambulancee (A Venture Of Paybulls Technologies Private Limited). If you opt in, the app will collect and send location data to Ambulancee (A Venture Of Paybulls Technologies Private Limited)'s servers anytime you're using the app or on a trip. We use location data to find drivers near you and help them navigate to your pickup spot. We also use it to display trip history in your receipts, to understand and resolve support tickets, to troubleshoot and solve software bugs, and generally to customize and improve the location-based services we provide. In addition to your device GPS, we may use other methods to improve the accuracy of this information if Location Services are enabled, including satellite and nearby wifi signals.

If you opt out of the location permission, you can still use Ambulancee (A Venture Of Paybulls Technologies Private Limited) by manually entering your pickup address before requesting a ride.

SMS

receive text messages (SMS) send SMS messages (SMS) read your text messages (SMS or MMS)

When you sign up for Ambulancee (A Venture Of Paybulls Technologies Private Limited), we send a 6-digit verification code, via SMS, to the mobile number that you provide. The “Receive SMS” permission allows the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app to look for that incoming SMS message and automatically verify your mobile number. In some regions, our integrations with third party Payment processors require the "Read SMS" permission in order to facilitate two-factor-authentication (2FA). The "Read SMS" permission is only requested when required for these integrations. Only the content of verification and 2FA messages are sent to our servers. The “Send SMS” permission lets you automatically send invites to contacts you choose without leaving the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app. It is also used in the 2FA scenario described above. We will never send invites to your contacts without your direction.

Phone

directly calls phone numbers

The app requests access to initiate phone calls in the phone app so you can contact your driver with one click within the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app.

Photos/Media/Files

read the contents of your USB storage modify or delete the contents of your USB storage

The mapping libraries in the app use these permissions to save map data to your phone's storage, like SD cards. By saving map data locally, your phone doesn't need to re-download the same map data every time you use the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app.

Microphone

In some regions, riders and drivers can talk to each other within the app, while the driver is en route to the pick-up spot, without relying on the phone app or telephone networks. In these markets, we ask for the microphone permission to enable that feature and it is only used to facilitate rider-driver communication. If you opt out of this permission, you'll still be able to call your driver through your phone using the anonymized number provided in the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app.

Camera

take pictures and videos

The Ambulancee (A Venture Of Paybulls Technologies Private Limited) app will ask to access your camera when you add a photo to your Ambulancee (A Venture Of Paybulls Technologies Private Limited) profile (if you select "Take New" instead of "Choose Existing") or when you scan your credit card and add it to your account. This is faster than entering the number by hand, but you can still choose to do so manually. Ambulancee (A Venture Of Paybulls Technologies Private Limited) doesn’t store the image of your credit card. You can still add an existing photo to your user profile by granting access to your Photos.

Wi-Fi Connection Information

view Wi-Fi connections

Ambulancee (A Venture Of Paybulls Technologies Private Limited) uses this permission to see if a Wi-Fi connection is available, which helps improve the speed and accuracy of data used to display maps in the app.

Device ID & Call Information

read phone status and identity

This permission is used with your own contact information to auto-fill your mobile number and country when you sign up for Ambulancee (A Venture Of Paybulls Technologies Private Limited). You can edit this information once your account is created. This permission also includes your Android device ID, which is shared with Ambulancee (A Venture Of Paybulls Technologies Private Limited) for fraud prevention.

Other

use accounts on the device

This permission creates Google Cloud Messaging (GCM) tokens that Ambulancee (A Venture Of Paybulls Technologies Private Limited) uses to send you notifications.

read Google service configuration**

This permission is required by Google Play Services to use Google web-based services (Google Maps API v2 in Ambulancee (A Venture Of Paybulls Technologies Private Limited)'s case). Google doesn't explicitly provide documentation for this permission, but the above link will refer you to the relevant documentation around using the Google Maps Android API.

modify system settings

Ambulancee (A Venture Of Paybulls Technologies Private Limited) uses this permission to improve data used to display maps.

full network access

This permission is required to access the internet, including communicating with Ambulancee (A Venture Of Paybulls Technologies Private Limited)'s servers, connecting with third-party services, and downloading map data.

control vibration

This permission allows the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app to vibrate your phone when something important happens, e.g. when you receive a notification that your driver has arrived.

prevent device from sleeping

This permission wakes up your phone when a notification is received.

use network connections

This permission is used to notify you when a network connection is unavailable.

iOS App Permissions

If you use Ambulancee (A Venture Of Paybulls Technologies Private Limited) on iOS, we’ll ask you for permission to enable certain features when they require additional information from your device.

Below are more details on the permissions we ask for and the data we collect. You can edit your Ambulancee (A Venture Of Paybulls Technologies Private Limited) permissions anytime by going into the Settings app on your device.

Location Services

You'll see a request for permission to access your location information when you sign up for Ambulancee (A Venture Of Paybulls Technologies Private Limited). As a default, the app asks for your location "while using the app." If you opt in, the app will collect and send location data to Ambulancee (A Venture Of Paybulls Technologies Private Limited)'s servers while you're using the app. We use location data to find drivers that are near you and help them navigate to your pickup spot. We also use it to display trip history in your receipts, to understand and resolve support tickets, to troubleshoot and solve software bugs, and generally to customize and improve the location-based services we provide.

If you opt out of the location permission, you can still use Ambulancee (A Venture Of Paybulls Technologies Private Limited) by manually entering your pickup address before requesting a ride.

Contacts

We’ll ask you for permission to access your contacts if you choose to use certain features such as when you refer a friend to Ambulancee (A Venture Of Paybulls Technologies Private Limited), split a fare, or share your ETA.

If you opt in, the app will be able to access the address book on your phone and display the contacts within the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app so you can easily scroll and select the right contact without jumping between apps. Ambulancee (A Venture Of Paybulls Technologies Private Limited) will not share your contacts with anyone else or reach out to any of your contacts on your behalf without your permission.

If you choose not to use this permission, you can manually enter contact information anytime you split fares, share an ETA, refer a friend, or use other social features in the app.

Push Notifications

After you sign up for Ambulancee (A Venture Of Paybulls Technologies Private Limited), but before you request your first ride, you’ll be asked to choose whether you want to receive push notifications. If you opt in, the Apple Push Notification Service generates a unique token for your device and shares it with Ambulancee (A Venture Of Paybulls Technologies Private Limited) so we can send Push Notifications to your phone . You can read more about how Apple Push Notifications work here.

If you opt out of Push Notifications, you'll still receive updates about your Ambulancee (A Venture Of Paybulls Technologies Private Limited) trips by text message (these communications are not optional) and as well as email receipts. You can update your preferences in your phone's Settings app.

Microphone

In some regions, riders and drivers can talk to each other while the driver is en route to the pick-up spot, without relying on the phone app or telephone networks. In these markets, we ask for the microphone permission to enable that feature and it is only used to facilitate rider-driver communication. If you opt out of this permission, you'll still be able to call your driver through your phone app using the anonymized number provided in the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app.

Camera

The Ambulancee (A Venture Of Paybulls Technologies Private Limited) app will ask to access your camera when you add a photo to your Ambulancee (A Venture Of Paybulls Technologies Private Limited) profile (if you select "Take New" instead of "Choose Existing") or when you scan your credit card and add it to your account. This is faster than entering the number by hand, but you can still choose to do so manually. Ambulancee (A Venture Of Paybulls Technologies Private Limited) doesn’t store the image of your credit card. You can still add an existing photo to your user profile by granting access to your Photos (see below).

Photos

You'll see this dialog when you add an existing photo to your Ambulancee (A Venture Of Paybulls Technologies Private Limited) user profile. If you don't want to provide access to your Photos, you can take a new photo for your Ambulancee (A Venture Of Paybulls Technologies Private Limited) user profile by providing access your phone's Camera (see above).

Data Collections And Uses

Scope
SUMMARY

This policy applies to users of Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's services anywhere in the world, including users of Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's apps, websites, features or other services.

This policy describes how Ambulancee (A Venture Of Paybulls Technologies Private Limited) and its affiliates collect and use personal information to provide our services. This policy applies to all users of our apps, websites, features or other services anywhere in the world.

  • Riders: users who request or receive transportation
  • Drivers: users who provide transportation individually or through partner transportation companies
  • Delivery Recipients: users who request deliveries of medicine or other items
  • Delivery Partners: users who provide delivery services

This policy also applies to those who provide information to Ambulancee (A Venture Of Paybulls Technologies Private Limited) in connection with an application to use our services, or whose information Ambulancee (A Venture Of Paybulls Technologies Private Limited) otherwise receives in connection with its services (such as contact information of individuals associated with Ambulancee (A Venture Of Paybulls Technologies Private Limited) Medical Service partners). All those subject to this policy are referred to as “users” for purposes of this policy.

The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.

Data Controller
SUMMARY

Ambulancee (A Venture Of Paybulls Technologies Private Limited) provides services to users throughout the world. If you use our services in the United States, Ambulancee (A Venture Of Paybulls Technologies Private Limited) Technologies, Inc. is the data controller for your information. If you use our services in the European Union or elsewhere, Ambulancee (A Venture Of Paybulls Technologies Private Limited) B.V. is the data controller.

We process personal information inside and outside of the United States.

If you live in the United States, the data controller for the information you provide or that is collected by Ambulancee (A Venture Of Paybulls Technologies Private Limited) or its affiliates is:


Ambulancee (A Venture Of Paybulls Technologies Private Limited).
119/80 Ashok Nagar, Daspara Road,
Liluah - Howrah, 711203, West Bengal, India.

If you live in the European Union or elsewhere, the data controller is:


Ambulancee (A Venture Of Paybulls Technologies Private Limited).
119/80 Ashok Nagar, Daspara Road,
Liluah - Howrah, 711203, West Bengal, India.

Questions, comments and complaints about Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's data practices can be submitted to Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's data protection office through mail: supprot@ambulancee.com .

We process personal information inside and outside of the United States. Ambulancee (A Venture Of Paybulls Technologies Private Limited) transfers information of users' outside the United States on the basis of mechanisms approved under applicable laws.

For users in Argentina : The Public Information Access agency, in its role of Regulating Body of Law 25.326, is responsible to receive complaints and reports presented by any data subjects who believes their rights have been impacted by a violation to the local data protection regulation.

The Information We Collect
SUMMARY

Ambulancee (A Venture Of Paybulls Technologies Private Limited) collects:

  • Information that you provide to Ambulancee (A Venture Of Paybulls Technologies Private Limited) , such as when you create your Ambulancee (A Venture Of Paybulls Technologies Private Limited) account.
  • Information created when you use our services, such as location, usage and device information.
  • Information from other sources, such as Ambulancee (A Venture Of Paybulls Technologies Private Limited) partners and third parties that use Ambulancee (A Venture Of Paybulls Technologies Private Limited) APIs.

The following information is collected by or on behalf of Ambulancee (A Venture Of Paybulls Technologies Private Limited) :

  1. Information you provide

This may include:

  • User profile: We collect information when you create or update your Ambulancee (A Venture Of Paybulls Technologies Private Limited) account. This may include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers such as Social Security number, driver’s license or passport if required by law, birth date, photo and signature. This also includes vehicle or insurance information of drivers. This also includes the preferences and settings that you enable for your Ambulancee (A Venture Of Paybulls Technologies Private Limited) account.

  • Background check information: We may collect background check information if you sign up to use Ambulancee (A Venture Of Paybulls Technologies Private Limited) ’s services as a driver or delivery partner. This may include information such as your driver history or criminal record (where permitted by law). This information may be collected by a vendor on Ambulancee (A Venture Of Paybulls Technologies Private Limited) ’s behalf.

  • Demographic data: We may collect demographic information about you, including through user surveys. In some countries, we may also receive demographic information about you from third parties.

  • User content: We may collect information that you submit when you contact Ambulancee (A Venture Of Paybulls Technologies Private Limited) customer support, provide ratings or compliments for other users, or otherwise contact Ambulancee (A Venture Of Paybulls Technologies Private Limited) .

  1. Information created when you use our services

This may include:

  • Location Information

    Depending on the Ambulancee (A Venture Of Paybulls Technologies Private Limited) services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.

    • If you are a driver or delivery partner, Ambulancee (A Venture Of Paybulls Technologies Private Limited) collects location information when the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.
    • If you are a rider and have provided permission for the processing of location data, Ambulancee (A Venture Of Paybulls Technologies Private Limited) collects location information when the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app is running in the foreground. In certain regions, Ambulancee (A Venture Of Paybulls Technologies Private Limited) also collects this information when the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app is running in the background of your device if this collection is enabled through your app settings or device permissions.
    • Riders and delivery recipients may use the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app without enabling Ambulancee (A Venture Of Paybulls Technologies Private Limited) to collect their location information. However, this may affect the functionality available on your Ambulancee (A Venture Of Paybulls Technologies Private Limited) app. For example, if you do not enable Ambulancee (A Venture Of Paybulls Technologies Private Limited) to collect your location information, you will have to manually enter your pickup address. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled Ambulancee (A Venture Of Paybulls Technologies Private Limited) to collect your location information.

  • Transaction Information

    We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.

  • Usage information

    We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. .

  • Device Information

    We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

  • Communications data

    We enable users to communicate with each other and Ambulancee (A Venture Of Paybulls Technologies Private Limited) through the Ambulancee (A Venture Of Paybulls Technologies Private Limited) apps, websites, and other services. For example, we enable drivers and riders, and delivery partners and recipients, to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, Ambulancee (A Venture Of Paybulls Technologies Private Limited) receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. Ambulancee (A Venture Of Paybulls Technologies Private Limited) may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.

    1. Information from other sources

These may include:

  • User feedback, such as as ratings or compliments.

  • Users providing your information in connection with referral programs.

  • Users requesting services for or on your behalf.

  • Users or others providing information in connection with claims or disputes.

  • Ambulancee (A Venture Of Paybulls Technologies Private Limited) business partners through which you create or access your Ambulancee (A Venture Of Paybulls Technologies Private Limited) account, such as payment providers, social media services, on-demand music services, or apps or websites who use Ambulancee (A Venture Of Paybulls Technologies Private Limited) ’s APIs or whose API Ambulancee (A Venture Of Paybulls Technologies Private Limited) uses (such as when you order a ride through Google Maps).

  • Insurance providers (if you are a driver or delivery partner).

  • Financial services providers (if you are a driver or delivery partner).

  • Partner transportation companies (if you are a driver who uses our services through an account associated with such a company).

  • The owner of an Ambulancee (A Venture Of Paybulls Technologies Private Limited) for Business or Ambulancee (A Venture Of Paybulls Technologies Private Limited) Family profile that you use.

  • Publicly available sources.

  • Marketing service providers.

    Ambulancee (A Venture Of Paybulls Technologies Private Limited) may combine the information collected from these sources with other information in its possession.

How We Use Your Information
SUMMARY

Ambulancee (A Venture Of Paybulls Technologies Private Limited) collects and uses information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect:

  • To enhance the safety and security of our users and services
  • For customer support
  • For research and development
  • To enable communications to or between users
  • To provide promotions or contests
  • In connection with legal proceedings

Ambulancee (A Venture Of Paybulls Technologies Private Limited) does not sell or share your personal information to third parties for third party direct marketing purposes.

Ambulancee (A Venture Of Paybulls Technologies Private Limited) uses the information it collects for purposes including:

  1. Providing services and features

Ambulancee (A Venture Of Paybulls Technologies Private Limited) uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:

  • Create and update your account.
  • Verify your identity.
  • Enable transportation, deliveries, and other services. This includes automated processing of your information to enable Dynamic Pricing , in which the price of a ride is determined based on constantly varying factors such as the estimated time and distance of the predicted route, estimated traffic, and the number of riders and drivers using Ambulancee (A Venture Of Paybulls Technologies Private Limited) at a given moment.
  • Process or facilitate payments for those services.
  • Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services.
  • To track the progress of your ride or delivery.
  • Enable features that allow you to share information with other people, such as when you submit a compliment about a driver, refer a friend to Ambulancee (A Venture Of Paybulls Technologies Private Limited) , split fares, or share your ETA.
  • Enable features to personalize your Ambulancee (A Venture Of Paybulls Technologies Private Limited) account, such as creating bookmarks for your favorite places, and to enable quick access to previous destinations.
  • Enable Accessibility features that make it easier for users with disabilities to use our services, such as those which enable deaf or hard-of-hearing drivers to alert their riders of their disabilities, allow only text messages from riders, and to receive flashing trip request notifications instead of sound notifications.
  • Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends.
  1. Safety and security

We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:

  • Screening drivers and delivery partners prior to enabling their use of our services and at subsequent intervals, including through reviews of background checks where permitted by law, to prevent use of our services by unsafe drivers.
  • Using information from drivers’ devices to identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to raise awareness among drivers regarding such behaviors.
  • our Real-Time ID Check feature, which prompts drivers to share a selfie before going online. This helps ensure that the driver using the app matches the Ambulancee (A Venture Of Paybulls Technologies Private Limited) account we have on file, preventing fraud and helping to protect other users.
  • Using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases such incidents may lead to deactivation by means of an automated decision making process. Users in the EU have have the right to object to this type of processing; see Section II.I.1.d for more information
  • Using user ratings to encourage improvement by affected users, and as grounds for deactivating users with ratings below a certain minimum as may be required in their region. Calculation and deactivation may be done through an automated decision making process. Users in the EU have have the right to object to this type of processing; see Section II.I.1.d for more information.
  1. Customer support

Ambulancee (A Venture Of Paybulls Technologies Private Limited) uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:

  • Direct your questions to the appropriate customer support person
  • Investigate and address your concerns
  • Monitor and improve our customer support responses
  1. Research and development

We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.

  1. Communications among users

Ambulancee (A Venture Of Paybulls Technologies Private Limited) uses the information we collect to enable communications between our users. For example, a driver may text or call a rider to confirm a pickup location, or a medical service or delivery partner may call a delivery recipient with information about their order.

  1. Communications from Ambulancee (A Venture Of Paybulls Technologies Private Limited)

Ambulancee (A Venture Of Paybulls Technologies Private Limited) may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.

Ambulancee (A Venture Of Paybulls Technologies Private Limited) may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as an Ambulancee (A Venture Of Paybulls Technologies Private Limited) user. Users in the EU have have the right to object to this type of processing; see Section II.I.1.d for more information.

Ambulancee (A Venture Of Paybulls Technologies Private Limited) may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.

  1. Legal proceedings and requirements

We may use the information we collect to investigate or address claims or disputes relating to your use of Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

Cookies And Third Party Technologies
SUMMARY

Ambulancee (A Venture Of Paybulls Technologies Private Limited) and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this policy.

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. Ambulancee (A Venture Of Paybulls Technologies Private Limited) uses cookies and similar technologies for purposes such as :

  • Authenticating users
  • Remembering user preferences and settings
  • Determining the popularity of content
  • Delivering and measuring the effectiveness of advertising campaigns
  • Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services.
Information Sharing And Disclosure
SUMMARY

Some of Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.

Ambulancee (A Venture Of Paybulls Technologies Private Limited) may share the information we collect:

  1. With other users

  • For example, if you are a rider, we may share your first name, average rider rating given by drivers, and pickup and/or dropoff locations with drivers. If you share an Ambulancee (A Venture Of Paybulls Technologies Private Limited) POOL trip with another rider, that rider may be told your name and may see your pickup and/or dropoff location.

  • If you are a driver or delivery partner, we may share information with your rider(s) including name and photo; vehicle make, model, color, license plate, and vehicle photo; location; average rating provided by riders; total number of trips; for how long you have been using the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app; and contact information (depending upon applicable laws). If you choose to complete a driver profile, we may also share any information associated with that profile, including information that you submit and compliments that past riders have submitted about you. The rider/delivery recipient will also receive a receipt containing information such as a breakdown of amounts charged, your first name, photo, and a map of the route you took.

  1. At your request

This includes sharing your information with:

  • Other people at your request. For example, we may share your ETA and location with a friend at your request, or your trip information when you split a fare with a friend.

  • Ambulancee (A Venture Of Paybulls Technologies Private Limited) business partners. For example, if you requested a service through a partnership or promotional offering made by a third party, Ambulancee (A Venture Of Paybulls Technologies Private Limited) may share your information with those third parties. This may include, for example, other apps or websites that integrate with our APIs, vehicle suppliers, or services, or those with an API or service with which we integrate, or business partners with whom Ambulancee (A Venture Of Paybulls Technologies Private Limited) may partner with to deliver a promotion, a contest or a specialized service.

  1. With the general public when you submit content to a public forum

We love hearing from our users - - including through public forums such as Ambulancee (A Venture Of Paybulls Technologies Private Limited) blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.

  1. With the owner of Ambulancee (A Venture Of Paybulls Technologies Private Limited) accounts that you may use

If you use a profile associated with another party we may share your trip information with the owner of that profile. This occurs, for example, if you are:

  • A rider using your employer’s Ambulancee (A Venture Of Paybulls Technologies Private Limited) for Business profile, or taking trips arranged through Ambulancee (A Venture Of Paybulls Technologies Private Limited) Central.
  • A driver using an account owned by a partner transportation company.
  • A rider who takes a trip arranged by a friend or under a Family Profile.
  • A delivery partner acting as a substitute (U.K. only).
  1. With Ambulancee (A Venture Of Paybulls Technologies Private Limited) subsidiaries and affiliates

We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Ambulancee (A Venture Of Paybulls Technologies Private Limited) processes and stores information in the United States on behalf of its international subsidiaries and affiliates.

  1. With Ambulancee (A Venture Of Paybulls Technologies Private Limited) service providers and business partners

Ambulancee (A Venture Of Paybulls Technologies Private Limited) may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:

  • Payment processors and facilitators.

  • Background check providers (drivers and delivery partners only).

  • Cloud storage providers.

  • Marketing partners and marketing platform providers.

  • Data analytics providers.

  • Research partners, including those performing surveys or research projects in partnership with Ambulancee (A Venture Of Paybulls Technologies Private Limited) or on Ambulancee (A Venture Of Paybulls Technologies Private Limited) ’s behalf.

  • Vendors that assist Ambulancee (A Venture Of Paybulls Technologies Private Limited) to enhance the safety and security of its apps.

  • Consultants, lawyers, accountants and other professional service providers.

  • Ambulance partners.

  • Insurance and financing partners.

  • Airports.

  • NGO and other local providers.

  • Medical service partners.

  • Ambulance solution vendors or third party Ambulance suppliers.

  1. For legal reasons or in the event of a dispute

Ambulancee (A Venture Of Paybulls Technologies Private Limited) may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.

This includes sharing your information with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect Ambulancee (A Venture Of Paybulls Technologies Private Limited) ’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including trip information.

This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

  1. With your consent

Ambulancee (A Venture Of Paybulls Technologies Private Limited) may share your information other than as described in this policy if we notify you and you consent to the sharing.

Information Retention And Deletion
SUMMARY

Ambulancee (A Venture Of Paybulls Technologies Private Limited) retains user profile and other information for as long as you maintain your Ambulancee (A Venture Of Paybulls Technologies Private Limited) account.

Ambulancee (A Venture Of Paybulls Technologies Private Limited) retains transaction, location, usage and other information for 7 years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. Ambulancee (A Venture Of Paybulls Technologies Private Limited) thereafter deletes or anonymizes such information in accordance with applicable laws.

Users may request deletion of their accounts at any time. Following such request, Ambulancee (A Venture Of Paybulls Technologies Private Limited) deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.

Ambulancee (A Venture Of Paybulls Technologies Private Limited) requires user profile information in order to provide its services, and retains such information for as long you maintain your Ambulancee (A Venture Of Paybulls Technologies Private Limited) account.

Ambulancee (A Venture Of Paybulls Technologies Private Limited) retains certain information, including transaction, location, device and usage information, for a minimum of 7 years in connection with regulatory, tax, insurance and other requirements in the places in which it operates. Once such information is no longer necessary to provide Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's services, enable customer support, enhance the user experience or other operational purposes, Ambulancee (A Venture Of Paybulls Technologies Private Limited) takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection.

You may request deletion of your account at any time through sending mail from your registered mail id to support@ambulancee.com.

Following such request, Ambulancee (A Venture Of Paybulls Technologies Private Limited) deletes the information that it is not required to retain. In certain circumstances, Ambulancee (A Venture Of Paybulls Technologies Private Limited) may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Ambulancee (A Venture Of Paybulls Technologies Private Limited) will delete your account as described above.

Ambulancee (A Venture Of Paybulls Technologies Private Limited) may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if Ambulancee (A Venture Of Paybulls Technologies Private Limited) shuts down a user's account because of unsafe behavior or security incidents, Ambulancee (A Venture Of Paybulls Technologies Private Limited) may retain certain information about that account to prevent that user from opening a new Ambulancee (A Venture Of Paybulls Technologies Private Limited) account in the future.

Special Information For EU Users
SUMMARY

Beginning May 25, 2019, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”).

This section summarizes Ambulancee (A Venture Of Paybulls Technologies Private Limited) ’s grounds for processing personal information under the GDPR, and the rights of EU users as relates to Ambulancee (A Venture Of Paybulls Technologies Private Limited) ’s handling of personal information.

Beginning May 25, 2019, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation ('GDPR') . This section provides information as relates to EU users' rights, and Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's responsibilities, under this regulation.

1. EU User Rights

If you are an Ambulancee (A Venture Of Paybulls Technologies Private Limited) user in the EU, you have the following rights with respect to Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's handling of your personal information.

Users outside the EU may also request explanation, correction, deletion or copies of their personal data at support@ambulancee.com. .

  • a. Explanation and copies of your data

    • You have the right to request an explanation of the information that Ambulancee (A Venture Of Paybulls Technologies Private Limited) has about you and how Ambulancee (A Venture Of Paybulls Technologies Private Limited) uses that information.

    • You also have the right to receive a copy of the information that Ambulancee (A Venture Of Paybulls Technologies Private Limited) collects about you if collected on the basis of consent or because Ambulancee (A Venture Of Paybulls Technologies Private Limited) requires the information to provide the services that you request.

  • b. Correction

    • If Ambulancee (A Venture Of Paybulls Technologies Private Limited) has information about you that you believe is inaccurate, you have the right to request correction of your information. Please see the section titled 'Explanation, Copies and Correction' below for more information on correcting, or requesting correction of, your information.

  • c. Deletion

    • Users may request deletion of their accounts at any time. Users may requests deletion through the Privacy Settings menu in the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app, or via Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's website (riders and delivery recipients, drivers and delivery partners at support@ambulancee.com). We may retain certain information about you as required by law and for legitimate business purposes permitted by law.

    • Please see the 'Information Retention & Deletion' section above for more information regarding Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's retention and deletion practices.

  • d. Objections and complaints

    • Users in the EU have the right to object to Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's processing of personal data, including for marketing purposes based on profiling and/or automated decision making. Ambulancee (A Venture Of Paybulls Technologies Private Limited) may continue to process your information notwithstanding the objection to the extent permitted under GDPR.

    • Users in the EU also have the right to file a complaint relating to Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's handling of your personal information with the Autoriteit Persoonsgegevens, the Dutch Data Protection Authority. Their contact information is as follows:

      Autoriteit Persoonsgegevens

      Postbus 93374

      2509 AJ DEN HAAG

      (+31) - (0)70 - 888 85 00

    • You may also submit questions, comments or complaints to Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's Data Protection Officer at support@ambulancee.com .

    2. Grounds for Processing

The GDPR requires that companies processing the personal data of EU users do so on the basis of specific legal grounds. As described below, Ambulancee (A Venture Of Paybulls Technologies Private Limited) processes the information of EU users based on one or more of the grounds specified under the GDPR:

  • a. The processing is necessary to provide the services and features you request

    • Ambulancee (A Venture Of Paybulls Technologies Private Limited) must collect and use certain information in order to provide its services. This includes:

      • User profile information that is necessary to establish and maintain your account, including to verify your identity; enable communications with you about your trips, orders and accounts; and to enable you to make payments or receive earnings.

      • Background check Information necessary to enable drivers to provide transportation services through the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app.

      • Driver location Information, which is necessary to match drivers with riders, and to track trips while in-progress and suggest navigation.

      • Transaction information, which is necessary to generate and maintain in connection with your use of Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's services.

      • Usage information, which is necessary to maintain, optimize and enhance Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's services, including to determine, sometimes in combination with other information, incentives, connect riders and drivers, and calculate costs of trips and driver earnings.

    • Collection and use of this information is a requirement for using Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's apps.

  • b. The processing is necessary to protect the vital interests of our users or of others

    • Ambulancee (A Venture Of Paybulls Technologies Private Limited) may process personal information, including disclosing data with law enforcement authorities in case of threats to the safety of users or of others.

  • c. The processing is necessary for Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's legitimate interests

    • Ambulancee (A Venture Of Paybulls Technologies Private Limited) collects and uses personal information to the extent necessary for its legitimate interests. This includes collecting and using information:

      • To maintain and enhance our users' safety and security. For example, we collect background check information (where permitted by law) to prevent unsafe users from providing services through our apps. We also use personal information to prevent use of our services by users who have engaged in inappropriate or dangerous behavior, such as by retaining information of banned users to prevent their use of Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's apps. We also use usage information to prevent matching of riders and drivers for whom there is higher risk of conflict (e.g., because they have been the subject of prior complaints from other users).

      • To prevent, detect and combat fraud in connection with the use of our services. For example, Ambulancee (A Venture Of Paybulls Technologies Private Limited) uses user profile, location, device and usage information, to identify and prevent circumstances when users attempt to defraud Ambulancee (A Venture Of Paybulls Technologies Private Limited) or other users.

      • To inform law enforcement officials regarding criminal acts or threats to public safety.

      • To provide customer support.

      • To optimize our service and develop new services. This includes, for example, identifying the best pick-up / drop locations, recommending (new) features, improving navigation, and enhancing pricing and matching riders and drivers or delivery recipients and partners.

      • For research and analytical purposes. This includes, for example, analyzing usage trends to improve the user experience and enhance the safety and security of our services.

      • For direct marketing purposes. This includes, for example, analysing data to identify trends and tailor marketing messages to user needs.

      • To enforce Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's Terms of Service.

  • d. The processing is necessary for the legitimate interests of other persons or parties

    • Ambulancee (A Venture Of Paybulls Technologies Private Limited) collects and uses personal information to the extent necessary for the interests of other persons or the general public. This includes sharing information in connection with legal or insurance claims, to protect the rights and safety of others.

    • Ambulancee (A Venture Of Paybulls Technologies Private Limited) may also process personal information when necessary in regards to a substantial public interest, on the basis of applicable laws.

  • e. The processing is necessary to fulfill Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's legal obligations

    • Ambulancee (A Venture Of Paybulls Technologies Private Limited) is subject to legal requirements in the jurisdictions in which it operates that require us to collect, process, disclose and retain your personal data. For example, Ambulancee (A Venture Of Paybulls Technologies Private Limited) is subject to laws and regulations in many cities and countries that require it to collect and retain information about your trips, to retain such information for extended periods of time, and to provide copies of such information to governmental or other authorities. Ambulancee (A Venture Of Paybulls Technologies Private Limited) uses your information to comply with such laws to the extent they apply to your use of the Ambulancee (A Venture Of Paybulls Technologies Private Limited) apps.

    • Ambulancee (A Venture Of Paybulls Technologies Private Limited) may also share information with law enforcement, or requests by third parties pursuant to legal processes. For more information about such sharing, please see Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's Guidelines for Law Enforcement Authorities in India and Outside India. , Guidelines for Third Party Data Requests .

  • f. Consent

    • Ambulancee (A Venture Of Paybulls Technologies Private Limited) may collect and use your information on the basis of your consent. You may revoke your consent at any time. If you revoke your consent, you will not be able to use any service or feature that requires collection or use of the information we collected or used on the basis of consent.

    • Ambulancee (A Venture Of Paybulls Technologies Private Limited) relies on consent in connection with data collections or uses that are necessary to enhance the user experience, to enable optional services or features, or to communicate with you. If you are an EU user, the following types of data collections or uses are done on the basis of your consent.

      • Location Information (Riders)

      • Share Live Location (Riders)

      • Notifications: Account and Trip Updates

      • Notifications: Discounts and News

      • Accessibility features

    • Please see the Choice & Transparency section below for further information about these data collections and uses, how to opt in or out of them, and the effect of opting out of these on your use of Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's apps.

    • Ambulancee (A Venture Of Paybulls Technologies Private Limited) may also collect personal information about you through voluntary surveys. Your responses to such surveys are collected on the basis of consent, and will be deleted once no longer necessary for the purposes collected.

Choice And Transparency

SUMMARY

Ambulancee (A Venture Of Paybulls Technologies Private Limited) provides means for you to see and control the information that Ambulancee (A Venture Of Paybulls Technologies Private Limited) collects, including through:

  • in-app privacy settings
  • device permissions
  • in-app ratings pages
  • marketing opt-outs

You may also request that Ambulancee (A Venture Of Paybulls Technologies Private Limited) provide you with explanation, copies or correction of your data.

A. PRIVACY SETTINGS

The Privacy Settings menu in the Ambulancee (A Venture Of Paybulls Technologies Private Limited) rider app gives users the the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from Ambulancee (A Venture Of Paybulls Technologies Private Limited) . Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.

  • Location Information

    • Ambulancee (A Venture Of Paybulls Technologies Private Limited) uses rider's device location services to make it easier to get a safe, reliable ride whenever you need one. Location data helps improve our services, including pickups, navigation, and customer support.

    • You may enable/disable, or adjust, Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's collection of rider location information at any time through the Privacy Settings menu in the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app, or via the settings on your mobile device. If you disable the device location services on your device, your use of the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app will be affected. For example, you will need to manually enter your pickup or dropoff locations. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled Ambulancee (A Venture Of Paybulls Technologies Private Limited) to collect your location information.

  • Share Live Location (Riders)

    • If you have enabled the device location services on your mobile device, you may also enable Ambulancee (A Venture Of Paybulls Technologies Private Limited) to share your location with your driver from the time you request a ride to the start of your trip. This makes it easier for your driver to pick you up.

    • You may enable/disable location sharing with your driver at any time through the Privacy Settings menu in the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app. You may use the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app if you have not enabled location sharing, but it may be more difficult for your driver to locate you.

  • Notifications: Account and Trip Updates

    • Ambulancee (A Venture Of Paybulls Technologies Private Limited) provides users with trip status notifications and updates related to your account. These notifications are a necessary part of using the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app, and cannot be disabled. However, you may choose the method by which you receive these notifications through the Privacy Settings menu in the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app.

  • Notifications: Discounts and News

    • You may enable Ambulancee (A Venture Of Paybulls Technologies Private Limited) to send you push notifications about discounts and news from Ambulancee (A Venture Of Paybulls Technologies Private Limited) . You may enable/disable these notifications at any time through the Privacy Settings menu in the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app.

B. DEVICE PERMISSIONS

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Ambulancee (A Venture Of Paybulls Technologies Private Limited) app seeks before you first use the app, and your use of the app constitutes your consent.

C. RATINGS LOOK-UP

After every trip, drivers and riders are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both drivers and riders.

Your rider rating is available in the main menu of the Ambulancee (A Venture Of Paybulls Technologies Private Limited) rider app.

Your driver rating is available in the Ratings tab of the Ambulancee (A Venture Of Paybulls Technologies Private Limited) Partner app.

D. EXPLANATIONS, COPIES AND CORRECTION

You may request that Ambulancee (A Venture Of Paybulls Technologies Private Limited) :

  • Provide a detailed explanation regarding the information Ambulancee (A Venture Of Paybulls Technologies Private Limited) has collected about you and how it uses that information.

  • Receive a copy of the information Ambulancee (A Venture Of Paybulls Technologies Private Limited) has collected about you.

  • Request correction of any inaccurate information that Ambulancee (A Venture Of Paybulls Technologies Private Limited) has about you.

    You can make these requests by contacting Ambulancee (A Venture Of Paybulls Technologies Private Limited) at support@ambulancee.com .

    You can also edit the name, phone number and email address associated with your account through the Settings menu in Ambulancee (A Venture Of Paybulls Technologies Private Limited) 's apps. You can also look up your trips, orders and deliveries history in the Ambulancee (A Venture Of Paybulls Technologies Private Limited) apps.

E. MARKETING OPT-OUTS

You may opt out of receiving promotional emails from Ambulancee (A Venture Of Paybulls Technologies Private Limited) at support@ambulancee.com . You may also opt out of receiving emails and other messages from Ambulancee (A Venture Of Paybulls Technologies Private Limited) by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.

Updates To This Policy

SUMMARY

We may occasionally update this policy.

We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Ambulancee (A Venture Of Paybulls Technologies Private Limited) apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.

We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.

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